Policies / Procedures
Domestic Orders: To place an order call 1-800-355-4234. You may also use our order form to send an order online or print it out and fax/mail it to us. Domestic orders will be shipped in accordance with the current lead time provided to the customer at the time of order. Ocean Systems uses UPS for product shipments. Unless otherwise specified by Ocean Systems, the customer will prepay for the goods and shipping via VISA/MC or AMEX
International Orders: To place an order you may visit our online store at www.MarineVideoZone.com . International orders will be shipped in accordance with the current lead time provided to the customer at the time of order. Ocean Systems will ship international orders via UPS international air freight. Unless otherwise specified by Ocean Systems, the customer will prepay for the goods and shipping via VISA/MC or AMEX. Customer will be responsible for duties/taxes imposed by the receiving country. These duties/taxes are collected by the courier or customs broker. Ocean Systems cannot charge the customer up front for duties/taxes.
Returns / Refunds: You may return any "non-custom" order within 30 days of purchase. Prior to returning any item you must first obtain an RMA (return authorization number) Call 1-800-355-4234 (US / Canada) or 425-258-0778. You may also use our contact form to receive an RMA. All parts & pieces must be included with the original shipping container. All items must be in "like new" condition. If the above conditions are met you will receive a 100% refund to the credit card used to purchase the goods. You will not be refunded any shipping charges associated with the order. If any item is missing or damaged, Ocean Systems reserves the right to deduct the cost of replacement / repair (which ever is cheaper) from the total amount of the refund.
Warranty & Non-Warranty Repairs: Please note that all cameras manufactured prior to 10/1/09 have are covered by a one year factory warranty. Improvements have been made to the manufacturing process to allow for a two year factory warranty on many of our products now. Please see each product for warranty details.
All repairs must receive an RMA (return material authorization) number prior to return shipment to Ocean Systems. Please call 1-800-355-4234 (US / Canada) or 425-258-0778 to receive an RMA. It is best to call first to possible troubleshoot any issue you may be having. You may use our contact form to receive an RMA. Any item received received without an RMA will be refused by Ocean Systems shipping department.
Domestic Warranty Claim Shipping Charges: Ocean Systems will provide to the customer (upon request) a return ground shipping label. Ocean Systems will return the repair to the customer via UPS ground shipping. If the customer requires a faster shipping service, the added cost will be the responsibility of the customer.
International Warranty Claim Shipping Charges: Customer is responsible for shipping charges to Ocean Systems. Ocean Systems will return the repair to the customer via UPS International Standard Airfreight. If the customer requires a faster shipping service, the added cost will be the responsibility of the customer.
Ship Repairs/Returns to:
Inc Attn: Repairs/Returns
3901 Smith Avenue
Everett, WA 98201 USA
(RMA must be posted on the outside of the shipping container)
Hours of Operation: Our business hours are 8:00AM to 5:00PM PST Monday-Friday. Our phones are monitored during business hours only. Feel free to contact us by web contact anytime - Web contacts are monitored during business hours and typically once in the evening and once daily over weekends.